Cancellation & Refunds
If a day tour is cancelled more than 24 hours before the tour is to be provided, the price paid will be refunded in full less any operator imposed cancellation fees.
If a combo package booking is cancelled more than 7 days prior to the date that the first product or service is to be provided, the price paid will be refunded in full less any fees charged by operators and a $25.00 cancellation fee.
If a package booking is cancelled within 7 days of the date that the first product or service is to be provided, all monies paid will be forfeited. If a day tour is cancelled within 48 hours before the tour is to be provided, the total price paid will be forfeited.
Fail To Load
If you are not waiting at the pickup point for the coach service to collect you at the date and time specified in your booking, then you will be listed as having “failed to load”.
This incurs a 100% cancellation fee unless it is one of the tours listed below, for which a separated rescheduling fee applies. Prices are shown below as per person :
- $50 Tully River Rafting
- $25 Barron River Rafting
These rescheduling charges are applied to cover items such as staffing, levies, meals (where applicable) and administration charges.